<aside> <img src="https://prod-files-secure.s3.us-west-2.amazonaws.com/78418bb0-8c45-499b-9c77-33262b06421f/b0f0a570-2206-4724-918c-b77cfef5e8d6/info-duotone.svg" alt="https://prod-files-secure.s3.us-west-2.amazonaws.com/78418bb0-8c45-499b-9c77-33262b06421f/b0f0a570-2206-4724-918c-b77cfef5e8d6/info-duotone.svg" width="40px" /> A brief overview of the incident
Provide a high-level summary of what happened, including a brief description of the incident, its impact, and the resolution.
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The API service in the EU region was unavailable for 2 hours due to a misconfigured load balancer. Customers in the EU region experienced service disruptions, resulting in failed API requests. The issue was resolved by correcting the load balancer configuration and verifying the system's stability.
<aside> <img src="https://prod-files-secure.s3.us-west-2.amazonaws.com/78418bb0-8c45-499b-9c77-33262b06421f/b0f0a570-2206-4724-918c-b77cfef5e8d6/info-duotone.svg" alt="https://prod-files-secure.s3.us-west-2.amazonaws.com/78418bb0-8c45-499b-9c77-33262b06421f/b0f0a570-2206-4724-918c-b77cfef5e8d6/info-duotone.svg" width="40px" /> Essential details about the incident.
Include key information such as the date, time, and nature of the incident.
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<aside> <img src="https://prod-files-secure.s3.us-west-2.amazonaws.com/78418bb0-8c45-499b-9c77-33262b06421f/bf129564-015a-49d2-b876-cb8a8fbb0524/info-duotone.svg" alt="https://prod-files-secure.s3.us-west-2.amazonaws.com/78418bb0-8c45-499b-9c77-33262b06421f/bf129564-015a-49d2-b876-cb8a8fbb0524/info-duotone.svg" width="40px" /> A chronological sequence of events during the incident.
Document the timeline of events, providing detailed descriptions of what happened at each significant moment.
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